Home->Our Services ->Support & Maintenance
No matter what level of support you require, Integrated Systems has a plan to fit. From comprehensive 24-hour service, to specialised Help Desk support, you can choose the best combination of services to keep your system productive. Purchasing maintenance also gives you preferred pricing on the latest software and equipment developments to help you keep current with what we offer.
Every customer is different. The Integrated Systems provides a range of service options so that you can select the services that fit your needs. We are equipped to provide the following services:
BASIC Hardware Software
Coverage Period 8 hrs x 6 days 8 hrs x 6 days
Telephone Support Free Free
Remote Support Free Free
On-Site Response Time 2 - 4 hours* 2 - 4 hours*
On-Site Time & Material for covered services Optional/Free** N/A
Preventive Maintenance Quarterly/Free N/A
Services outside the scope of the plan (Reprogramming, Moving or Shifting equipment, Civil, etc.) Billable at
Preferred Rates		 Billable at
Preferred Rates
Software Upgrades (Patches, Firmware) N/A N/A
* Average response time within capital area up to 50Km; next business day otherwise.
** Depends on the agreement service type (Materials - Manpower - or Both).
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